14-day Return for Refund, Exchange, and Warranty Policy 

Our policy is to provide our customers with the best experience. You can request a return for a refund within 14 days of the date your order was delivered.  

Returns for Manufacturer’s Defect or Damaged in Shipping 

We will refund or replace any purchase you receive that is considered a manufacturer’s defect or damaged in shipping with in 14 days from date of receipt. We require photographic proof of the product defect or damage prior to issuing a refund or replacement. This policy does not include any dissatisfaction with the fit or cosmetic look of the product as it was originally intended for use.  

 Other Returns 

To be eligible for a return you must be within the 14 days of delivery of the product and will need to email our customer support team at helpdesk@stoveguard.com for further instructions. A Custom Design Fee of $15.00usd will be charged for all returns. If your return is accepted, your refund will be processed and applied to the original method of payment. You will be notified via email.

***Do not return the product without an email confirmation from a StoveGuard representative.***

Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customer’s responsibility unless the return is caused by quality problems.

 All Promotional items (e.g., StovegapGuard, MicroGuard, gift cards) are non-returnable and non-refundable.  

 Exchanges 

All claims for orders arriving with missing or wrong items must be made within 14 days of the delivery date. There will be a Custom Design fee of $15.00usd for all returns due to a customer ordering error. For any StoveGuard stovetop protector upgrade, please contact us at helpdesk@stoveguard.com.  

 Warranty Policy

StoveGuard Premium Stovetop Protector 

The purchase of any StoveGuard Premium stovetop protectors automatically includes a one (1) year limited warranty.  

StoveGuard Lite Stovetop Protector 

An extended warranty for StoveGuard Lite stovetop protectors may be purchased for an additional cost of $9.99. This warranty is valid 12 months from the date of receipt of the product and includes up to 1 free replacement of the same product purchased if the damage is deemed to be a manufacturer’s defect or damaged in shipping. Photos are required when submitting a warranty claim. 

Warranty Claims will be accepted for defects that include holes, burns, or warping. While the customer may consider this to be a defect Stoveguard considers these to be normal wear and tear: fraying, watermarks, or folds that are not caused by shipping. Photos are required for defect claims.  

 Our stovetop protectors are made-to-order and custom designed to fit your exact stove model. Therefore, any product that has been altered from its original design automatically forfeits the warranty, refund, replacement, and exchange policy. 

 Shipping Return Address 

Attn: StoveGuard Returns (your order number here) 
6909 Engle Rd. Suite D

Middleburgh Heights, Ohio 44130 
USA 

 Shipping Policy

If you have placed your order via Amazon, you may request a return label from Amazon directly. If you ordered directly from our website, please send us an email at helpdesk@stoveguard.com or fill out our contact form. 

We offer free shipping for our products at the time of purchase for the lower 48 states. Any return shipping costs are at your own expense (as described above). You may take advantage of our low rates and request that we generate the return label, and the cost may be deducted from the balance we owe you.

We do not ship to Post Office Boxes. Because of the size of the shipping box, we require a physical address.

Express Shipping/ Next Day Air

Any order that is placed as "Express" prior to 12Pm EST can be reasonably guaranteed to be shipped the same business day. Orders placed Friday at 12PM EST through Sunday will be shipped on the following Monday.

International Fees

We as a company do not pay international customs fees. Those fees are the responsibility of each individual customer.

Thank you for shopping with StoveGuard!