Shipping policy

Shipping Policy

If you have placed your order via Amazon, you may request a return label from Amazon directly. If you ordered directly from our website, please send us an email at helpdesk@stoveguard.com or fill out our contact form.

Any return shipping costs are at your own expense (as described above). You may take advantage of our low rates and request that we generate the return label, and the cost may be deducted from the balance we owe you.

We do not ship to Post Office Boxes. Because of the size of the shipping box, we require a physical address.

 

Shipping Delays

Select StoveGuard PRO products may experience longer-than-expected shipping times due to extended fulfillment timelines. Reservation products may also experience delays as a result of unforeseen changes in production and fulfillment schedules. Please note that estimated shipping dates for reservations are subject to change and may be pushed back as we work to fulfill orders as quickly as possible.

We sincerely appreciate your patience and understanding as we work to get your StoveGuard products to you.

 

Express Shipping/ Next Day Air

Any order that is placed as "Express" prior to 12Pm EST can be reasonably guaranteed to be shipped the same business day. Orders placed Friday at 12PM EST through Sunday will be shipped on the following Monday.

 

International Fees

We as a company do not pay international customs fees. Those fees are the responsibility of each individual customer.