Common questions about StoveGuard.
*One-year warranty includes a one-time free replacement of the StoveGuard stove top protector that you purchased if the defect is a manufacturers defect or product malfunction (photo proof is required). Protect your StoveGuard stove top protector—using with high heat under a griddle or an oversized pan may create a heat trap, resulting in burning and ruining the stove top protector.
It is a proprietary blend of materials and Teflon-coated fiberglass. This varies ever so slightly with each variation of our product
No. We do not sell blank sheets, however, our OvenGuard and GrillGuard can be cut to your specifications, however, we do not recommend this as a long-term solution as cutting this material by hand can cause it to fray and wear out prematurely. Fill out our request form and we’ll see how quickly we can get your model number covered by our product ASAP! Click Here for Request Form
Many of our StoveGuard stovetop protectors are also available in Silver, Copper, and Gold.
While our stove protectors are very durable, they do not last forever. Proper use of our stovetop protectors includes hand washing in the sink with soap and water, and staying away from using harsh cleaning chemicals. For our more rough and tough StoveGuard users, we offer a (1) One-Year Warranty on our products for an additional charge of $9.99. For more information, please use the “Contact Us” link at the bottom of this page.
To prolong the life of your StoveGuard product, we recommend hand washing with warm, soapy water. We recommend not washing your StoveGuard product in the dishwasher because this can be hard on any material and can degrade your StoveGuard prematurely.
We are constantly attempting to perfect our customized templates for each and every model number we cover. If you feel like your StoveGuard doesn’t fit properly, please contact our customer service team via our contact form Contact Us, or send us an email at heretohelp@stoveguard.com. We want your StoveGuard to fit perfectly, so we’d love to hear from you!
We match the StoveGuard stovetop protector to your specific model number, not the photo, but that can certainly help us determine which template is the best fit for your specific model number. While you’re taking pictures, make sure to take one of the model number on your stove, this is even more helpful to get you the right product for your stovetop. Many stovetops look similar, but the measurements often vary, so let's find that model number. Here’s a video to help you find it: Need help locating your model number?
The owner’s manual or other paperwork often includes a series of numbers and isn’t always accurate. We recommend locating the model number on the stove itself and not the manual or other paperwork. We have attached a link from our website to help you locate the model number if needed. Here’s a video to help you find it: Need help locating your model number?
Yes—with a special discount! Buy two and get the third for 50% off. Perfect for family or friends with the same range, those that like to swap out their stove protectors quickly, or just to have backups around.
If you have placed your order via Amazon, you may request a return label from Amazon directly. If you ordered from our website, just send us an email at help@stoveguard.com or fill out our Contact Form. We offer free shipping at the time of purchase for the lower 48 states, but the return of our products will be at your own expense. You may take advantage of our low rates and request that we generate the return label, and the cost will be deducted from your refund. We’ll process your refund as soon as we are able to verify tracking data on your return.
We offer free shipping to the Lower 48 United States. If you live somewhere else you will see which shipping options are available based on your location.
We do not ship to P.O. Boxes. Because of the size of the shipping box, we require a physical address.
We as a company, we do not pay for international customs fees. Those fees are the responsibility for each individual customer.
Yes. The oven liner is the same material as the StoveGuard. It is for use on the RACK only and NOT the oven floor. It should not be used on the oven floor as this may cause damage to both the oven liner as well as your oven! The oven liner is one size and can be cut with scissors to fit the inside of your stove on the rack if need be, however this may cause the edges of the oven liner to fray slightly.
Yes! We offer UPS 3 Day Select and 2nd Day Air to the Lower 48 United States. We guarantee that ANY express order placed before 12pm EST will be shipped out on the same day. In the rare event that unexpected events beyond our control disrupt the shipping schedule, we will happily refund the extra shipping cost incurred while still utilizing the selected shipping method.
First, make sure you’ve got the right model number—they can be a bit confusing and even one wrong number or letter will result in an order for the wrong product. If you’re not sure you have the right model number, take a look at this video to help you identify the correct model number for your range. Need help locating your model number? If you have entered your Stove Model number and still cannot find your specific model in the drop down menu, please use the Stove Model Request Form. Click Here for Request Form
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