We’re here to help.

Check out our FAQ below, or reach out to us with your questions

  • Shipping
  • StoveGuard Questions
  • Caring For Your StoveGuard
  • Warranty
  • Returns
  • Find Your Model Number

Frequently Asked Questions

Shipping

If you ordered a Standard StoveGuard product: Your order will move directly through our normal fulfillment process. Most standard items ship within approximately 7 business days, and you’ll receive a shipping confirmation with tracking details once your order enters transit.

If you ordered StoveGuard PRO: PRO products are produced in controlled runs and move through a scheduled preparation and release process rather than immediate warehouse fulfillment. Because of this, internal order processing and tracking references may appear before the product enters final shipment.

We do not ship to P.O. Boxes. Because of the size of the shipping box, we require a physical address.

StoveGuard Questions

StoveGuard PRO

Ultra-thick silicone, dishwasher safe, maximum protection, and the only option with a 3D molded fit.

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StoveGuard Grip

Thick silicone with an anti-slip feel, dishwasher safe, offers elite protection (no 3D fit).

StoveGuard PRO / Grip

It is a proprietary blend of silicone based material made without forever chemicals. The thickness of the material varies between product types.

We are constantly attempting to perfect our customized templates for each and every model number we cover. If you feel like your StoveGuard doesn’t fit properly, please contact our customer service team via our contact form Contact Us, or send us an email at helpdesk@stoveguard.com. We want your StoveGuard to fit perfectly, so we’d love to hear from you!

We match the StoveGuard stovetop protector to your specific model number, not the photo, but that can certainly help us determine which template is the best fit for your specific model number. While you’re taking pictures, make sure to take one of the model number on your stove, this is even more helpful to get you the right product for your stovetop. Many stovetops look similar, but the measurements often vary, so let's find that model number. Here’s a video to help you find it: Need help locating your model number?

Caring For Your StoveGuard

StoveGuard PRO and Grip protectors are dishwasher safe. We've re-engineered our material to be more resistant to heavy washing and high heat cycles for a hassle free cleaning experience.

The StoveGuard is a durable protector built to withstand daily wear and tear, however, please refrain from using over sized pots and pans as this may push the flames down onto the protector causing irreversible damage.

Warranty

For more information please visit our Warranty Policy

Returns

Please visit our Returns and Refunds Policy

If you have placed your order via Amazon, you may request a return label from Amazon directly. If you ordered from our website, just send us an email at helpdesk@stoveguard.com or fill out our Contact Form. The return of our products will be at your own expense. You may take advantage of our low rates and request that we generate the return label, and the cost will be deducted from your refund. We’ll process your refund as soon as we are able to verify tracking data on your return.

Find Your Model Number

The owner’s manual or other paperwork often includes a series of numbers and isn’t always accurate. We recommend locating the model number on the stove itself and not the manual or other paperwork. We have attached a link from our website to help you locate the model number if needed. Here’s a video to help you find it: Need help locating your model number?

First, make sure you’ve got the right model number—they can be a bit confusing and even one wrong number or letter will result in an order for the wrong product. If you’re not sure you have the right model number, take a look at this video to help you identify the correct model number for your range. Need help locating your model number? If you have entered your Stove Model number and still cannot find your specific model in the drop down menu, please use the Stove Model Request Form. Click Here for Request Form

Visit our Home Page, enter your stove model number, and our Model Finder will match you with the corresponding StoveGuard Protector product.

Our team is always here to help! Send us an email at helpdesk@stoveguard.com or call 440-558-2500 to speak with a member of our team.

  • Shipping
  • StoveGuard Questions
  • Caring For Your StoveGuard
  • Warranty
  • Returns
  • Find Your Model Number