We’re here to help.
Check out our FAQ below, or reach out to us with your questions
- Shipping
- StoveGuard Questions
- Caring For Your StoveGuard
- Warranty
- Returns
- Find Your Model Number
- OvenGuard & GrillGuard Questions
Frequently Asked Questions
We offer $4.99 standard shipping (5-8 days) to 48 different states. If you live somewhere else you will see which shipping options are available based on your location.
We do not ship to P.O. Boxes. Because of the size of the shipping box, we require a physical address.
StoveGuard PRO
Ultra-thick silicone, dishwasher safe, maximum protection, and the only option with a 3D molded fit.
------------------------
StoveGuard Grip
Thick silicone with an anti-slip feel, dishwasher safe, offers elite protection (no 3D fit).
------------------------
StoveGuard Premium
Thick PTFE-coated fiberglass, advanced protection, handwash only.
------------------------
StoveGuard Lite
Thin PTFE-coated fiberglass, standard protection, budget-friendly, handwash only.
StoveGuard PRO / Grip
It is a proprietary blend of silicone based material made without forever chemicals. The thickness of the material varies between product types
------------------------
StoveGuard Premium / Lite
It is a proprietary blend of materials and Teflon-coated fiberglass. This varies ever so slightly with each variation of our product.
No. We do not sell blank sheets, however, our OvenGuard and GrillGuard can be cut to your specifications, however, we do not recommend this as a long-term solution as cutting this material by hand can cause it to fray and wear out prematurely. Fill out our request form and we’ll see how quickly we can get your model number covered by our product ASAP! Click Here for Request Form
We are constantly attempting to perfect our customized templates for each and every model number we cover. If you feel like your StoveGuard doesn’t fit properly, please contact our customer service team via our contact form Contact Us, or send us an email at helpdesk@stoveguard.com. We want your StoveGuard to fit perfectly, so we’d love to hear from you!
Many of our Premium and Lite StoveGuard stovetop protectors are also available in Silver.
We match the StoveGuard stovetop protector to your specific model number, not the photo, but that can certainly help us determine which template is the best fit for your specific model number. While you’re taking pictures, make sure to take one of the model number on your stove, this is even more helpful to get you the right product for your stovetop. Many stovetops look similar, but the measurements often vary, so let's find that model number. Here’s a video to help you find it: Need help locating your model number?
Unlike the Premium and Lite, the StoveGuard PRO and Grip protectors are dishwasher safe. We've re-engineered our material to be more resistant to heavy washing and high heat cycles for a hassle free cleaning experience.
To prolong the life of your StoveGuard product, we recommend hand washing with warm, soapy water. We recommend not washing your StoveGuard product in the dishwasher because this can be hard on any material and can degrade your StoveGuard prematurely.
The StoveGuard is a durable protector built to withstand daily wear and tear, however, please refrain from using over sized pots and pans as this may push the flames down onto the protector causing irreversible damage.
For more information please visit our Warranty Policy
Please visit our Returns and Refunds Policy
If you have placed your order via Amazon, you may request a return label from Amazon directly. If you ordered from our website, just send us an email at helpdesk@stoveguard.com or fill out our Contact Form. The return of our products will be at your own expense. You may take advantage of our low rates and request that we generate the return label, and the cost will be deducted from your refund. We’ll process your refund as soon as we are able to verify tracking data on your return.
The owner’s manual or other paperwork often includes a series of numbers and isn’t always accurate. We recommend locating the model number on the stove itself and not the manual or other paperwork. We have attached a link from our website to help you locate the model number if needed. Here’s a video to help you find it: Need help locating your model number?
First, make sure you’ve got the right model number—they can be a bit confusing and even one wrong number or letter will result in an order for the wrong product. If you’re not sure you have the right model number, take a look at this video to help you identify the correct model number for your range. Need help locating your model number? If you have entered your Stove Model number and still cannot find your specific model in the drop down menu, please use the Stove Model Request Form. Click Here for Request Form
Visit our Home Page, enter your stove model number, and our Model Finder will match you with the corresponding StoveGuard Protector product.
Our team is always here to help! Send us an email at helpdesk@stoveguard.com or call 440-558-2500 to speak with a member of our team.
Both the oven and grill liners use the same material as the StoveGuard Lite, a flexible yet durable PTFE-coated fiberglass.
It is for use on the RACK only and NOT the oven floor. It should not be used on the oven floor as this may cause damage to both the oven liner as well as your oven!
The oven liner is one size and can be cut with scissors to fit the inside of your stove on the rack if need be, however this may cause the edges of the oven liner to fray slightly.
- Shipping
- StoveGuard Questions
- Caring For Your StoveGuard
- Warranty
- Returns
- Find Your Model Number
- OvenGuard & GrillGuard Questions