Refund & Returns Policy

30 day Hassle Free Refunds

Our policy is to provide our customers the best experience.  If for any reason you do not like our product, you can request a refund within 30 days from the date your order was received and we will refund with no questions asked.  Please email help@stoveguard.com and notify us of your return.  

Again, we allow 30 days from the date of order receipt for items to be replaced and/or fully refunded.  We will issue you a return label IF a return has been requested by a StoveGuard Customer Service Representative. If you have not used the return label within 10 calendar days, you will need to restart the return/refund process (if you are still within the 30 day time period).

For questions regarding orders that are beyond the 30 day window, we ask you send us a request at help@stoveguard.com.  

We will no longer offer any refunds for orders past 30 days from date of receipt of order. We will offer a Onetime Replacement for orders over the 30 days, up to 45 days from the date of receipt of product, if it is defective. 

Defects that will be approved for replacement: 

• Holes  
• Burns 

The following are not considered as a defect, but are considered normal wear and tear:

• Fraying 
• Watermarks 
• Warping
• Folds that are not caused by shipping. 

(Photos are required for defect claims)