Refund & Returns Policy

30 day Return Policy

Our policy is to provide our customers the best experience.  If for any reason you do not like our product, you can request a refund within 30 days from the date your order was received. Please email us at help@stoveguard.com for further assistance. 

Again, we allow 30 days from the date of order receipt for items to be replaced and/or fully refunded.  We will issue you a return label IF a return has been requested by a StoveGuard Customer Service Representative. StovegapGuards are Non-Refundable.

We will no longer offer any refunds for orders past 30 days from date of receipt of order. 

Defects that will be approved for replacement: 

  • Holes  
  • Burns 
  • Warping

The following are not considered as a defect, but are considered normal wear and tear:

  • Fraying 
  • Watermarks 
  • Folds that are not caused by shipping. 

(Photos are required for defect claims) 

For questions regarding orders that are beyond the 30 day window, we ask you send us a request at help@stoveguard.com.  

Shipping Return address:

StoveGuard RETURNS: 4700 Spring Road Cleveland, Ohio 44131

 

Warranty

  • Warranty covers our StoveGuard Stove Top Protectors ONLY
  •  Valid 12 months from the date of receipt.
    • **Photos are Required**
    • Valid for up to 1 free replacement.

      Our Product is made to fit your exact stove Model" Therefore, any product that has been altered from its original design automatically forfeits the warranty.

      To claim a warranty, please email us at help@stoveguard.com