Refund & Returns Policy
30 day Hassle Free Refunds
Our policy is to provide our customers the best experience. If for any reason you do not like our product, you can request a refund within 30 days from the date your order was received and we will refund with no questions asked. Please email firstname.lastname@example.org and notify us of your return.
Again, we allow 30 days from the date of order receipt for items to be replaced and/or fully refunded. We will issue you a return label once your return/refund request is processed. If you have not used the return label within 10 calendar days, you will need to restart the return/refund process (if you are still within the 30 day time period).
For questions regarding orders that are beyond the 30 day window, we ask you send us a request at email@example.com.
We will no longer offer any refunds for orders past 30 days from date of receipt of order. We will offer a Onetime Replacement for orders over the 30 days, up to 12 calendar months from the date of purchase, if it is defective.
Defects that will be approved for replacement:
The following are not considered as a defect, but are considered normal wear and tear:
- Folds that are not caused by shipping.
(Customer provided pictures are required for defect claims)
Shipping Return address:
StoveGuard RETURNS: 4700 Spring Road Cleveland, Ohio 44131