Refund & Returns Policy
30 day Return Policy
Our policy is to provide our customers the best experience. If for any reason you do not like our product, you can request a refund within 30 days from the date your order was received. Please email us at firstname.lastname@example.org for further assistance.
Again, we allow 30 days from the date of order receipt for items to be replaced and/or fully refunded. We will issue you a return label IF a return has been requested by a StoveGuard Customer Service Representative. StovegapGuards: Processing fee of $3.50, is Non-Refundable.
We will no longer offer any refunds for orders past 30 days from date of receipt of order.
Defects that will be approved for replacement:
The following are not considered as a defect, but are considered normal wear and tear:
- Folds that are not caused by shipping.
(Photos are required for defect claims)
For questions regarding orders that are beyond the 30 day window, we ask you send us a request at email@example.com.
Shipping Return address:
StoveGuard RETURNS: 4700 Spring Road Cleveland, Ohio 44131
- Warranty covers our StoveGuard Stove Top Protectors ONLY
- Valid 12 months from the date of receipt.
- **Photos are Required**
- Valid for up to 1 free replacement.
Our Product is made to fit your exact stove Model" Therefore, any product that has been altered from its original design automatically forfeits the warranty.
To claim a warranty, please email us at firstname.lastname@example.org